At Pigeon-Tech, Inc., dba Vhizle and its subsidiaries (“Vhizle”, “we”, “our”, or “us”), your privacy is of utmost importance. We are dedicated to safeguarding your personal information, and our Privacy Policy is in place to ensure transparency and to outline how we collect, use, and protect your data. To ensure the security of your personal information, we communicate strict privacy and security guidelines to our employees, ensuring compliance within the company.

Before visiting our websites, using our services, or providing any personal information to Vhizle, we urge you to carefully read our Privacy Policy. If you do not agree with the terms outlined in this policy, please refrain from providing your information or delete any previously submitted data. However, please be aware that such action may result in limited access to information, services, and benefits.

For users of Vhizle’s products or services, additional information may be provided in your contract with us. If you are an employee, worker, or contractor of Vhizle, you can find details on how we handle your personal information in the Vhizle Handbook. For employees based in Europe, we are fully committed to collaborating with EU data protection authorities (DPAs) and adhering to their advice concerning human resources data transferred from the EU within the employment relationship. We do not collect social security or national tax ID numbers unless required for employment purposes.

If you are a prospective employee or job applicant, information on how we handle your personal data for recruitment purposes will be provided to you when you participate in our recruitment initiatives.

If you have any further questions or need assistance, feel free to reach out to us at support@Vhizle.com.

Why do we collect and use personal information?

“Personal information refers to data about an individual that can be used to uniquely identify them, either directly or indirectly. At Vhizle, we collect personal information from and about you, which includes information you provide, data collected automatically, and details from other sources. When you interact with Vhizle, we may request you to provide personal information. Not providing certain requested information may result in the inability to access some or all of Vhizle’s products and services.

Vhizle utilizes your personal information for various purposes, such as customizing and providing our products and services, processing transactions when you place orders, offering customer support, communicating with you, enhancing our products and services, ensuring security and preventing fraud, complying with legal obligations, and respecting your preferences and consents. We may send you marketing and promotional emails, push notifications, or text messages after obtaining your consent, as required by law. If you wish to stop receiving marketing communications, you can opt-out by following the instructions in our messages or contacting support@vhizle.com. However, please be aware that administrative and transactional messages will still be sent, and opting out is not possible for these.

Additionally, your personal information may be used for auditing, data analysis, and research to improve our products, services, and customer communications. Vhizle and its partners may share and use your personal information as described in this Privacy Policy. This information might be combined with other data to enhance products, services, content, and advertising. It’s important to note that this Privacy Policy does not apply to aggregated, de-identified, or anonymized information that is no longer associated with an identifiable individual. We may also combine personal information collected from various sources for the purposes mentioned in this Privacy Policy.”

When you interact with our website(s) or use our services, including activities such as downloading software applications, creating a registered user account, purchasing or registering a product (including Vhizle manufactured devices), completing a survey, participating in a sweepstakes or promotion, attending our events, or downloading a software update, we may collect personal information from you. This personal information may include but is not limited to your name, mailing address, phone number, email address, athlete profile details (as described in Section 3 below), contact preferences, health information, purchase history, viewing information for Vhizle Fans, credit card information, and payment history.

Additionally, if you engage with us in person (e.g., at clinics, conferences, workshops, seminars, etc.) or communicate with us via telephone, facsimile, or email, we may collect your personal information. When you send us an email, your email address will be automatically recorded to facilitate our reply. If you represent an organization, such as a professional sports club, providing your email address subscribes you to our electronic newsletter and product updates, which may include information about new features and services. You can unsubscribe from this content by following the instructions in the email footer or by contacting support@Vhizle.com.

We may also collect certain types of website usage information when you visit our websites. This information helps us understand visitor behavior, including how visitors arrive, popular content, and specific interests related to content and advertising. The data collected may include the page visited, time of the visit, source of the request, type of browser used, preceding page view, and other details related to your engagement with our site and services. Additionally, your IP address and Device Identifier (a number automatically assigned to the device you use to access the internet) may be collected, and the Device Identifier may be associated with the personal information you provide.

For users of our wearable devices, the device may automatically capture certain information, such as GPS and positioning data, acceleration metrics, workout metadata, physical activity duration, and, if using an external device, additional metrics like resting heart rate, heart rate variability, skin temperature, blood oxygen saturation level, and data related to strain and recovery. You may also provide physiological profile information, such as birthday, gender, weight, height, and fitness/athlete level. This information can be accessed by the athlete, coaches, and team administrators and is used to customize your experience with our products and services.

When you browse our website(s), we may collect information about you, regardless of whether you have a registered user account. However, choosing to access our websites anonymously may limit your access to certain products or services. Personal information is collected and stored when you provide it, register as a user, provide details at an event, complete a survey, or supply personal details through any other form of correspondence. Vhizle uses this information to provide products and services, for billing, identification, authentication, products and services improvement, contact, and research purposes. The collected information may include details such as the date, time, computer identity, crash data, device type and settings, operating system, language, region, log preferences, registration key, license level, license code, license code status, code registration date, last validation date, Ethernet address, IP address, MAC address, licensed software name and version, OS version, and any other information about user actions required to improve, support, and maintain our software.

In some instances, you may provide information about other individuals, such as employees, students, team members, or athletes. For example, if you fill out an Athlete Profile Page or upload/capture game videos.

We may receive personal information about you from third parties, including licensors of game video, customers who create user-generated content (such as Athlete Profile Page information, messages, comments, photographs, live streams, audio recordings, videos, and text), payment processors, partners assisting us in fraud prevention or in connection with claims or disputes, and partners with whom we collaborate for advertising measurement, attribution, and analytics. Additionally, we may receive information from publicly available sources and other such sources. When you make payments for our products and services using a credit card or other payment method, your payment information is collected and processed by our third-party payment processors, who will handle the financial information according to their respective services agreement and privacy policy.

Storing your data

Vhizle utilizes third-party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology essential for running the Vhizle website. These third-party vendors may collect and store your data on behalf of Vhizle. Vhizle retains ownership of the code, databases, and all associated rights. To safeguard and secure your personal information, Vhizle implements reasonable measures. However, it’s important to acknowledge that no data transmission over the Internet, wireless transmission, or electronic storage can be guaranteed to be 100% secure. Therefore, please be aware that Vhizle cannot assure or warrant the security of any information you transmit through its websites and/or products, and you do so at your own risk. Vhizle’s websites are designed for a general audience.

Third Party Disclosures

There may be situations where we need or are required to share your personal information with third parties. We may disclose your personal information to the following categories of recipients and for the specified purposes: 

1. Affiliates, Subsidiaries, Branches, and Associated Offices: We may share your personal information with our affiliates, subsidiaries, branches, and associated offices, as well as other companies under common control and ownership. This is done for purposes consistent with this Privacy Policy and other business and operational needs.
2. Agents, Representatives, Distributors, and Independent Contractors: Your personal information may be disclosed to these third parties in relation to their functions and services related to our operations.
3. Service Providers and Third-Party Partners: We may share your personal information with third parties that provide services to us or offer features as part of our products or services. These services include cloud storage, system hosting, research, data security, fraud prevention, payment processing, delivery, analytics, legal, professional services, and others.
4. Organization Customers: Your personal information may be disclosed to third-party organization customers providing streaming and archived content and tickets to Vhizle Fans, as described in this Privacy Policy. You will be aware when a third party is involved, and we share your personal information in such transactions.
5. Licensees: We may share your personal information with content licensees when you, our customer, or others have given us permission to share such content.
6. Marketing and Advertising Partners: Personal information may be shared with our marketing and advertising partners, including social media platforms and third-party advertising networks, to assist in serving and measuring our or their advertisements, in compliance with applicable law.
7. Other Users of Our Products and Services: Your personal information may be shared with other users of our products and services if you choose to make such information public or use sharing features on our products or services. For instance, sharing highlights publicly on the Vhizle website will make them viewable by website visitors.
8. Legal Matters: We may disclose your personal information when reasonably necessary to comply with applicable laws, regulations, legal processes, or legal requests.
9. Potential Illegal Activity, Misuse, Threats, or Other Situations: Your personal information may be shared when we believe disclosure is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, potential threats to people’s safety, violations of our Vhizle Site Terms or Acceptable Use Policy, or as required by law.
10. Sale or Business Transaction: Personal information may be disclosed in connection with various business transactions involving one or more Vhizle entities, such as joint ventures, collaborations, sales of assets, mergers, reorganizations, dissolutions, or similar events. If another entity acquires us (or any subsidiary or affiliated entity) or our assets, personal information we collected may be transferred to that entity and its advisors during and after the transaction.
11. Other Third Parties: Your personal information may be disclosed to other parties with your consent or at your direction. Additionally, we may share your information when necessary under applicable law, to protect our operations and rights, ensure privacy and safety, or pursue remedies or limit damages.

Please note that any disclosure to third parties will be in accordance with applicable laws and for the purposes listed. However, except as provided by applicable law, Vhizle is not responsible for the privacy practices of any third parties. If there are other reasons to disclose your personal information, we will inform you at the time of information collection or prior to sharing your data.

Children’s Safety

We do not knowingly collect personal information from children under the age of thirteen (13) (or the otherwise applicable age of digital consent in any particular jurisdiction). Children below the applicable age of digital consent are not allowed to use our websites and services. In such cases, they must request a team adult, parent, or guardian to provide any personal data in connection with the site and/or services.

If it comes to our attention that we have unintentionally collected information from an underage user, we will promptly delete that information. Coaches and Account Administrators are only permitted to add underage users to a team roster or send direct invite codes to such users with express written consent from a parent or legal guardian. Vhizle is not responsible for obtaining this consent on behalf of a team.

Web Beacons

Our website employs techniques known as “web beacons,” which typically consist of single-pixel images embedded in web pages. These web beacons enable Vhizle and third parties to monitor and collect information about the viewers of web pages, web-based documents, email messages, or other communications. The data gathered includes details such as the type of browser that requested the web beacon, the Device Identifier to which the web beacon was sent, and the time the web beacon was viewed.

Vhizle utilizes web beacons for various purposes, including counting web browsers, tracking visits and page views. Additionally, web beacons are employed to monitor traffic and conversion patterns, personalize user experiences (including advertising and content), and determine if messages were opened, links were clicked, or notifications/offers were acted upon.

Cookies

A “cookie” is a small piece of data that often contains an anonymous unique identifier. When you visit a website, this data is sent to your browser and stored on your computer’s hard drive. Upon accessing our website, cookies may be sent to your web browser and stored on your computer or mobile device. We utilize cookies to record information about your preferences while online, enabling us to customize our websites according to your interests. The information gathered through cookies helps us understand our visitors’ profiles and enhances the user experience we provide.

Cookies also play a role in recognizing when you are signed in to your Vhizle account, leading to a more personalized experience. Furthermore, we use cookies for serving targeted advertising. In certain cases, we embed content from social media and other third-party websites, such as Vimeo, YouTube, Twitter, Facebook, SoundCloud, Spotify, Instagram, and Flickr, to promote Vhizle teams and athletes. Consequently, when you view pages with such content, cookies from these third-party websites may be presented and track your usage on the Vhizle website. Please note that Vhizle does not control the dissemination of these cookies, and for more information, you should refer to the relevant third-party’s website.

Privacy Options of Hosted Service Partners

Our major network advertising partners, including Facebook, Google, Twitter, LiveRamp, and Amobee, along with their respective advertising networks, use technologies like cookies and web beacons to gather information for measurement services and targeted advertising. If you want to manage the use of cookies from any website, including ours, you can do so by adjusting the settings in each browser you use to access the Internet. The Help function within your browser should provide guidance on how to do this. For more detailed instructions on restricting, removing, or refusing cookies, you can visit www.aboutcookies.org or www.allaboutcookies.org.

You have the option to opt out of data collection by our advertising partners. For Facebook, you can opt out here, and for Google analytics, you can opt out here and adjust other Google privacy settings here. Twitter also uses conversion tracking and tailored audience products for advertisements, and you can modify your privacy settings on Twitter here. Additionally, you can opt out of LiveRamp here and Amobee here.

Please be aware that our website may contain hyperlinks to other websites not owned or controlled by Vhizle. It is essential to review the privacy policies of such websites before proceeding, as Vhizle is not responsible for their privacy practices.

Tracking

Certain browsers offer a “do not track” feature, allowing users to indicate that they do not wish to have their online activities tracked. As required by applicable law, we respect and respond to these “do not track” signals.

Third Party Websites

Certain links on the Vhizle websites may direct you to third-party websites and services that are not operated by us. Additionally, we may provide social sharing tools that enable you to share actions on the Vhizle website with other websites and vice versa. It is important to note that the privacy practices of these external websites and services are governed by their own privacy policies. We strongly recommend reviewing and understanding their privacy policies before providing any personal information to them.

Furthermore, please be aware that online training sessions are subject to the privacy policy of a separate company. If you participate in an online training session, we will inform you about the specific company that provides the training platform and their respective privacy practices.

Messages and Notifications

Vhizle offers its subscribers private messaging tools known as “Vhizle Messaging.” These tools facilitate conversations between individual athletes and coaches, custom groups, or the entire team within the same Vhizle roster. The purpose of Vhizle Messaging includes sending practice reminders, requesting team feedback, discussing game strategies, and sharing training resources.

When a message is sent, all participants in the conversation, except the sender, receive a notification within Vhizle Messaging indicating a new unread message.

Once a message is deleted from the sender’s personal account, it is also removed from the recipient(s)’ accounts, making it inaccessible to both parties. However, it is essential to note that any information submitted by the sender in the messages may be forwarded by the recipient without the sender’s knowledge, either through notification emails, text forwarding, or screenshots taken before deletion.

To maintain privacy and competitiveness within teams, Vhizle requires authentication to view messages and shared files within a specific team. In certain situations, Vhizle may disclose information if it suspects that a party is a victim of harassment. Such disclosures may be made to appropriate authorities, including law enforcement agencies, child protection agencies, or court officials, as deemed necessary by Vhizle.

Aggregated Messaging information may be used for auditing, data analysis, and research purposes to improve Vhizle’s products, services, and customer communications. Vhizle will not share any Messaging information with partners unless explicitly approved by the team admin.

Vhizle reserves the right to access Messaging information for investigations related to illegal activities, suspected fraud, harassment, threats to safety, violations of Vhizle’s Site Terms, Acceptable Use Policy, or as required by law.

Retention

We retain personal information only for as long as necessary to fulfill the purposes for which we collected it, as outlined in this Privacy Policy, and as required to meet legal, accounting, or reporting obligations. In some cases, applicable law may necessitate longer retention periods. Additionally, we may keep certain information for contractual and legal compliance, legitimate business interests (such as improving and developing products and services, and ensuring their safety, security, and stability), and for the exercise or defense of legal claims. However, we will not retain your personal information beyond this period, and we regularly review the retention of personal data.

To determine the appropriate retention period for personal information, we consider factors such as the amount, nature, and sensitivity of the data, the potential risk of unauthorized use or disclosure, the purposes for which we use the information, whether those purposes can be achieved through alternative means, and the relevant regulatory requirements or legal rights.

We may also retain an anonymized form of your personal information for statistical purposes indefinitely, as long as it no longer identifies you and we have a legitimate and lawful interest in doing so.

Security & Confidentiality

Vhizle is dedicated to safeguarding the personal information you provide to us, ensuring its confidentiality, security, and respecting your privacy. All data, whether written or electronic, is stored on our servers, computers, and at physical locations. To protect your personal information from misuse, unauthorized access or disclosure, and potential harm from computer viruses and other threats, we maintain reasonable physical, technical, and administrative safeguards.

Access to personal information is limited to specific staff members, joint venture partners, subsidiary companies, and relevant third parties who require such access for the purposes outlined in this Privacy Policy.

Privacy Laws Compliance

Vhizle adheres to the data protection and privacy laws that are applicable to its operations. It is your responsibility to ensure that you are acquainted with these laws, including any exceptions that may be relevant. Additionally, please note that privacy laws in different jurisdictions may undergo changes periodically.

Unless explicitly stated otherwise in this Privacy Policy, Vhizle’s obligations regarding the handling of personal information are limited to the requirements mandated by the laws of the country or countries having jurisdiction over Vhizle in specific circumstances.